FAQs

What is safe candle use?

Keep lighted candles within your sight.
Never leave a burning candle unattended.
Never burn a candle on or near anything that can catch fire.
Keep candles away from drafts and vents.
Always use an appropriate candle holder placed on a stable, heat-resistant surface.
Read and follow all manufacturer instructions carefully.

How do I maintain my candle?

Trim the wick between use. This reduces black soot residue from the wick.
Keep the candle clean - wipe dry wax if unclean from trimmed wick or match stick.

Are the contents environmentally friendly?

Yes. The wicks have no lead
We use the Premium Natural Soy which is more environmentally friendly alternative to many other waxes

Are your products tested on animals or vegan friendly?

Non of our products are tested on animals and we make sure all our raw material comes from reputed suppliers
All our candles are vegan friendly

Where are the candles made?

How much is shipping, and to which locations?

How long does a standard deliver take?

How do I track my delivery?

Will I need to sign for a delivery?

I've received my order but there is an issue, what do I do?

What is your return/exchange policy?

More info on return/exchange can be found here: https://whitemagiccandles.com.au/policies/refund-policy

Can I change my delivery address after I've ordered?

How do I reset my password?

Press Forgot Password in the login page and you will prompt with an email with steps

How do I update my Online Account details?

Contact information

Country/region