FAQs
What is safe candles use?
- Keep lighted candles within your sight.
- Never leave a burning candle unattended.
- Never burn a candle on or near anything that can catch fire.
- Keep candles away from drafts and vents.
- Always use an appropriate candle holder placed on a stable, heat-resistant surface.
- Read and follow all manufacturer instructions carefully.
How do I maintain my candle?
- Trim the wick between use. This reduces black soot residue from the wick.
- Keep the candle clean - wipe dry wax if unclean from trimmed wick or match stick.
Are the contents environmentally friendly?
- Yes. The wicks have no lead
- We use the Premium Natural Soy which is more environmentally friendly alternative to many other waxes
Are your products tested on animals or vegan friendly?
- Non of our products are tested on animals and we make sure all our raw material comes from reputed suppliers
- All our candles are vegan friendly
Where are the candles made?
- In Sydney, Australia
How much is shipping, and to which locations?
- Regular Shipping $10 and Free on $100 purchases
- Australia-wide
- International shipping by request only
How long does a standard deliver take?
- 5-10 business days Australia wide
How do I track my delivery?
- A confirmation with tracking number will be emailed after shipping.
Will I need to sign for a delivery?
- No
I've received my order but there is an issue, what do I do?
- Please contact info@whitemagiccandles.com.au
What is your return/exchange policy?
- More info on return/exchange can be found here: https://whitemagiccandles.com.au/policies/refund-policy
Can I change my delivery address after I've ordered?
- Yes, until the item/s has been shipped. Contact info@whitemagiccandles.com.au
How do I reset my password?
- Press Forgot Password in the login page and you will prompt with an email with steps
How do I update my Online Account details?
- Login to you account
- Click on you name located on the right top corner
- Edit or add new address
Contact information
- https://www.facebook.com/whitemagiccandles
- email: info@whitemagiccanles.com.au
Explore More
Browse our collection of home décor items, including unique candle holders and customizable gift sets, perfect for any occasion and add it to your wishlist. Discover the beauty and tranquility that our organic soy candles bring to your home through wishlist.
Get in Touch
Ready to experience the magic of White Magic Candles? Shop online today or just add to wishlist! Join our community of candle lovers and stay updated on our latest products and promotions. For tips on creating a cozy home ambiance, visit our blog for the latest home decor trends.
