What is safe candle use?
- Keep lighted candles within your sight.
- Never leave a burning candle unattended.
- Never burn a candle on or near anything that can catch fire.
- Keep candles away from drafts and vents.
- Always use an appropriate candle holder placed on a stable, heat-resistant surface.
- Read and follow all manufacturer instructions carefully.
How do I maintain my candle?
- Trim the wick between use. This reduces black soot residue from the wick.
- Keep the candle clean - wipe dry wax if unclean from trimmed wick or match stick.
Are the contents environmentally friendly?
- Yes. The wicks have no lead
- We use the Premium Natural Soy which is more environmentally friendly alternative to many other waxes
Are your products tested on animals or vegan friendly?
- Non of our products are tested on animals and we make sure all our raw material comes from reputed suppliers
- All our candles are vegan friendly
Where are the candles made?
- In Sydney, Australia
How much is shipping, and to which locations?
- Regular Shipping $10 and Free on $100 purchases
- International shipping by request only
How long does a standard deliver take?
- 5-10 business days Australia wide
How do I track my delivery?
- A confirmation with tracking number will be emailed after shipping.
Will I need to sign for a delivery?
I've received my order but there is an issue, what do I do?
- Please contact email@example.com
What is your return/exchange policy?
- More info on return/exchange can be found here: https://whitemagiccandles.com.au/policies/refund-policy
Can I change my delivery address after I've ordered?
- Yes, until the item/s has been shipped. Contact firstname.lastname@example.org
How do I reset my password?
- Press Forgot Password in the login page and you will prompt with an email with steps
How do I update my Online Account details?
- Login to you account
- Click on you name located on the right top corner
- Edit or add new address
- email: email@example.com