What is safe candle use?
  • Keep lighted candles within your sight.
  • Never leave a burning candle unattended.
  • Never burn a candle on or near anything that can catch fire.
  • Keep candles away from drafts and vents.
  • Always use an appropriate candle holder placed on a stable, heat-resistant surface.
  • Read and follow all manufacturer instructions carefully.
How do I maintain my candle?
  • Trim the wick between use. This reduces black soot residue from the wick.
  • Keep the candle clean - wipe dry wax if unclean from trimmed wick or match stick.
Are the contents environmentally friendly?
  • Yes. The wicks have no lead
  • We use the Premium Natural Soy which is more environmentally friendly alternative to many other waxes
Are your products tested on animals or vegan friendly?
  • Non of our products are tested on animals and we make sure all our raw material comes from reputed suppliers
  • All our candles are vegan friendly 
Where are the candles made?
  • In Sydney, Australia 
How much is shipping, and to which locations?
  • Regular Shipping $10 and Free on $100 purchases 
  • Australia-wide
  • International shipping by request only
How long does a standard deliver take?
  • 5-10 business days Australia wide
How do I track my delivery?
  • A confirmation with tracking number will be emailed after shipping.
Will I need to sign for a delivery?
  • No
I've received my order but there is an issue, what do I do?
  • Please contact info@whitemagiccandles.com.au
What is your return/exchange policy?
  • More info on return/exchange can be found here: https://whitemagiccandles.com.au/policies/refund-policy
Can I change my delivery address after I've ordered?
  • Yes, until the item/s has been shipped. Contact info@whitemagiccandles.com.au
How do I reset my password?
  • Press Forgot Password in the login page and you will prompt with an email with steps
How do I update my Online Account details?
  • Login to you account
  • Click on you name located on the right top corner
  • Edit or add new address
Contact information
  • https://www.facebook.com/whitemagiccandles
  • email: info@whitemagiccanles.com.au